Shipping Policy – Effective December 31, 2024

At SWIFTHATO, we are committed to providing a smooth and efficient shipping experience for our customers. This Shipping Policy outlines our terms and conditions related to the shipping of orders. By placing an order with us, you agree to the following terms.

1. Shipping Methods and Fees

We offer a variety of shipping methods to meet your needs, including standard and expedited options. Shipping fees are calculated based on the delivery address, shipping method chosen, and the weight and size of the items in your order. The available shipping options and costs will be displayed at checkout before you complete your purchase.

  • Standard Shipping: Estimated delivery time is typically 5-7 business days (depending on your location).
  • Expedited Shipping: Estimated delivery time is typically 2-3 business days (depending on your location).
  • International Shipping: Available to select countries. Delivery times may vary based on destination.

Shipping fees are non-refundable, and any additional fees, such as customs duties or taxes for international orders, are the responsibility of the customer.

2. Processing Time

  • Order Processing: All orders are processed within 1-3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. After processing, a shipping confirmation email will be sent to you with tracking information.

3. Delivery Time

  • Domestic Orders (within the U.S.): Delivery times vary depending on the shipping method selected and the destination. Standard shipping generally takes 5-7 business days, while expedited shipping takes around 2-3 business days.
  • International Orders: Delivery times for international orders may vary and could take 7-21 business days, depending on the destination country and local postal services. Customs processing times may also affect the overall delivery time.

Please note that shipping times are estimates and not guaranteed. Delays may occur due to factors beyond our control, including weather conditions, holidays, and carrier delays.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track your order using the provided tracking number through the carrier’s website.

If you have not received tracking information within 3 business days of placing your order, please contact us at info@swifthatoo.net or call (619) 443-5795 for assistance.

5. Shipping Restrictions

  • P.O. Boxes: We currently do not ship to P.O. Box addresses. Please provide a valid physical address for shipping.
  • International Shipping: We ship internationally to select countries. Please verify that we ship to your country at checkout. International customers may be responsible for any applicable customs duties, taxes, or import fees, which are not included in the shipping cost.

6. Shipping Delays and Issues

While we make every effort to ensure timely delivery, unforeseen delays may occur due to reasons such as:

  • Weather conditions
  • High order volume (e.g., during peak seasons)
  • Carrier delays
  • Customs processing for international orders

If your shipment is delayed, we will notify you and provide updated information if available.

7. Lost or Damaged Orders

  • Lost Packages: If your package is lost during transit, please contact the carrier directly using the provided tracking number. If you are unable to resolve the issue with the carrier, please contact us at info@swifthatoo.net, and we will assist you in investigating the matter.
  • Damaged Items: If your order arrives damaged, please notify us immediately by emailing info@swifthatoo.net with a photo of the damaged items and packaging. We will arrange for a replacement or refund depending on the situation.

8. Shipping Address Changes

Once an order has been processed and shipped, we cannot change the shipping address. If you notice an error in the shipping address before your order has been processed, please contact us immediately, and we will make every effort to update the address before shipment.

9. Returns and Exchanges

If you wish to return or exchange an item, please refer to our Refund and Returns Policy for the full terms and procedures.

10. Customer Responsibilities

  • Accurate Address: It is your responsibility to provide a correct and complete shipping address at checkout. SWIFTHATO is not responsible for delays or non-delivery caused by incorrect or incomplete addresses.
  • Customs Duties and Taxes (for International Orders): For international shipments, any customs duties, taxes, or import fees are the responsibility of the customer. Please check with your local customs office to determine potential charges before placing your order.

11. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed of any updates.

12. Contact Us

If you have any questions regarding our shipping policy or need assistance with an order, please contact our customer support team:

Effective Date: This Shipping Policy is effective as of December 31, 2024.

Thank you for shopping with SWIFTHATO. We look forward to delivering your products promptly and with care!