Refund and Returns Policy – Effective December 31, 2024

At SWIFTHATO, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your product, we are here to help with a hassle-free returns and refund process. This policy outlines how returns and refunds are handled. By making a purchase on our website, you agree to the terms outlined in this policy.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The product must be in its original, unused condition, including packaging, manuals, and accessories.
  • The return request must be made within 30 days of receiving your product.
  • The product must not be marked as non-returnable or final sale. Certain items, such as customized or special order products, may not be eligible for return.

2. Return Process

If you wish to return an item, please follow these steps:

  • Step 1: Contact our customer service team at info@swifthatoo.net or call (619) 443-5795 within 30 days of receiving your order to request a return authorization.
  • Step 2: Our team will provide you with instructions on how to return the product. A return shipping label may be provided if applicable.
  • Step 3: Ship the item back to us using the provided return label. Please ensure the product is properly packaged to avoid damage during return shipping.

3. Refunds

Once your return is received and inspected, we will notify you via email about the status of your refund. If the return is approved, a full refund will be issued to your original payment method. Please note:

  • Refund Timeline: Refunds are typically processed within 5-7 business days after we receive and inspect your returned item.
  • Shipping Fees: Original shipping charges are non-refundable. If the return is due to an error on our part (damaged or incorrect items), we will cover the return shipping cost.

4. Exchanges

If you wish to exchange a product for a different size, color, or model, please contact our customer service team. Depending on stock availability, we may assist you with an exchange or issue a refund for your returned item, allowing you to place a new order.

5. Non-Returnable Items

Certain products are not eligible for return. These include:

  • Items marked as final sale or non-returnable at the time of purchase.
  • Customized or special order products that were tailored specifically to your specifications.
  • Digital products or downloadable software.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at info@swifthatoo.net or call (619) 443-5795. We will arrange for a replacement or a full refund, depending on your preference. Please keep the original packaging and take photos of the damage, as this will assist with the claims process.

7. Customer Responsibilities

  • Return Shipping Costs: Unless the return is due to our error (damaged or incorrect items), you will be responsible for the return shipping costs.
  • Original Condition: All returned items must be in their original, unused condition with all tags, packaging, and accessories intact.

8. Changes to the Refund and Returns Policy

We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about any updates.

9. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return, please contact our customer service team:

Effective Date: This Refund and Returns Policy is effective as of December 31, 2024.

Thank you for choosing SWIFTHATO. We are committed to ensuring your satisfaction with every purchase!